After Bad Bunny broke all records with their 12 stadiums and 600,000 entries exhausted in Spain, the organization of consumers and users (OCU) has knocked on the door.
This same Monday, the OCU had denounced Ticketmaster, a company in charge of the sale of the Puerto Rican, for the “irregular and abusive collection” of the tickets. From the OCU they clarify that the investigation is part of an informative file that keeps open tickets for tickets.
Above all, consumption has put the eye on possible illicit surcharges during the purchase process. This refers to concepts that would have been applied without due transparency or justification. The organization advances that this could mean a breach of consumer protection regulations.
The madness unleashed by the sale of Bad Bunny tickets is known, but the OCU specified in its complaint that many buyers found unexpected expenses and that they were not reimbursable. These would be the expenses of management, donation and VIP position. Thus, the tickets of 79.50 euros were valued of 269.30 euros when adding the three rates: 3.30 in donations, 36.50 of management expenses and 150 euros per charge VIP.
The fact that the final price management expenses are impacting the user and not the seller are also reasons for denunciation by the OCU. These expenses are usually hidden until payment and are not reimbursable, so if the buyer wants to request a change or return it will lose their amount.
